ORDERING & DISPATCH

Thank you for shopping with Touch Holistics. We aim to prepare and deliver every order with care.

Ordering
Please check your items, quantities and delivery address before completing your purchase. Enter a correct email address so you can receive your order confirmation and any updates.

Processing & Dispatch
Orders are prepared for dispatch once payment has been confirmed. We use Royal Mail to deliver our parcels.

Delivery Times
You should normally receive your goods within 2–5 working days of placing your order. Working days are Monday to Friday, excluding bank holidays.

This timeframe is an estimate rather than a guaranteed delivery date. Busy periods, bank holidays and Royal Mail service disruptions may occasionally cause delays.

Free UK Delivery
We offer free postage and packing to UK mainland and Northern Ireland addresses.

International Delivery
Additional postage charges apply to international orders. Please contact us before ordering to confirm delivery availability and costs for your destination. International delivery times vary, and any applicable customs duties or import taxes are payable by the recipient.

Tracking Your Order
Where a tracked Royal Mail service is used, tracking details will be provided so you can follow your parcel’s progress.

Delivery Details
Please ensure your delivery address is complete and accurate, including your postcode and house or flat number. If you notice an error after ordering, contact us promptly so we can try to correct it before dispatch.

Missed Deliveries
If Royal Mail cannot deliver your parcel, please follow the instructions on their delivery notification to arrange redelivery or collection.

Delayed, Damaged or Incorrect Orders
If your order has not arrived after the estimated delivery period, please contact us so we can investigate. If an item arrives damaged or incorrect, keep the packaging and send us your order number, a description of the issue and photographs where possible.

Changes & Cancellations
Please contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once the parcel has been dispatched. This does not affect your statutory cancellation or return rights.

Contact Us
For help with your order, please use the contact form at www.touchholistics.com or email touchholistics@gmail.com, quoting your order number.

Experienced professionals dedicated to your success.

Proven results that speak for themselves.