Privacy Policy

Last updated: 19 October 2026

Touch Holistics respects your privacy. This policy explains how we collect, use, store and share personal information when you visit www.touchholistics.com, place an order or contact us.

1. Who We Are

The organisation responsible for your personal information is:

[Full legal name of business owner or company], trading as Touch Holistics
Business address: [Insert business address]
Email: touchholistics@gmail.com
Telephone: 0203 0266108

Website: www.touchholistics.com

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address and telephone number.
  • Billing and delivery addresses.
  • Order details, payment status and transaction references.
  • Messages, enquiries and customer service correspondence.
  • Marketing preferences.
  • Technical information, such as your IP address, browser type and website activity, depending on your cookie choices.

Payment providers process your payment details under their own privacy notices.

3. How We Use Your Information

We use personal information to:

  • Process payments, fulfil orders and arrange delivery.
  • Send order confirmations and delivery updates.
  • Answer enquiries and handle returns, refunds or complaints.
  • Maintain business and accounting records.
  • Protect our website and help prevent fraud.
  • Send promotional communications where permitted and in line with your preferences.

Information needed for payment and delivery is necessary to fulfil your order. Without it, we may be unable to complete your purchase.

4. Our Lawful Bases

We rely on the following lawful bases where applicable:

  • Contract: to fulfil your order or take steps you request before a purchase.
  • Legal obligation: to meet accounting, tax and other legal requirements.
  • Legitimate interests: to provide customer support, protect our business and prevent fraud, where these interests do not override your rights.
  • Consent: for marketing or cookies where consent is required.

You can withdraw consent at any time by contacting us or using the relevant unsubscribe or cookie controls. Withdrawal does not affect processing carried out lawfully before that point.

5. Health Information

Please avoid including medical details in ordinary order notes or general website enquiries.

If we request health information for a consultation or service, we will explain separately why it is needed, the lawful basis and special-category condition we rely on, who can access it and how long it will be retained.

6. Who We Share Information With

Where necessary, we share relevant information with:

  • Royal Mail, to deliver your order.
  • Payment providers, to process payments and refunds.
  • Website hosting and ecommerce providers, to operate our online store.
  • Professional advisers, such as accountants.
  • Authorities where disclosure is legally required.

Website/ecommerce provider: [Confirm GoDaddy and any other relevant providers]
Payment providers: [Insert provider names]

7. International Processing

Some service providers may process information outside the UK.

[Confirm the countries involved and the applicable UK adequacy regulations or other safeguards, such as an approved international data transfer agreement. Explain how customers can obtain details of those safeguards.]

8. How Long We Keep Information

We retain information only for as long as needed for the purpose for which it was collected. We consider order fulfilment, customer support, applicable accounting and tax requirements, and the need to resolve disputes.

Marketing information is retained until you unsubscribe or it is no longer needed. We may retain a minimal record of your opt-out to ensure we respect your preference.

9. Keeping Information Secure

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access is limited to people and providers who need it for their work.

10. Cookies

Our website uses cookies and similar technologies to support its operation. Depending on the features enabled, these may also be used for analytics or advertising.

Where consent is required, these technologies will only be used after you agree. You can change your choices through the website’s cookie controls.

[Insert a link to your cookie policy, including the actual cookies, providers, purposes and durations used.]

11. Marketing Preferences

You can stop receiving promotional messages at any time by using the unsubscribe option provided or contacting us.

Opting out of marketing does not stop essential messages about your order.

12. Your Rights

Depending on the circumstances, you may have the right to request access to, correction of, deletion of, restriction of, or transfer of your personal information.

Your right to object: You can object to processing based on legitimate interests. You can also object to direct marketing at any time.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

13. Contact Us and Complaints

For privacy enquiries, requests concerning your personal information or complaints, please contact:

Touch Holistics
Email: touchholistics@gmail.com
Telephone: 0203 0266108
Website: www.touchholistics.com


14. Changes to This Policy

We may update this policy when our practices or legal requirements change. The latest version will appear on this page with an updated date.